Phones & extensions
Reception, departments and individual users, set up with compatible desk phones and clearly assigned extensions.
Cloud phone systems / Local expertise
Hosted PBX.
Connected
by design.
Bring your people, branches and business calls together. Zapture designs cloud phone systems for Durban and KZN, with a call flow built around the way your team works.
Flexible extensionsSmarter call routingPersonal support
Your business, connectedCALL FLOW
Incoming business calls
Your cloud PBXOne system. Your way of working.
Reception
Your team
Your branches
One office or several branchesA connected experience for your callers.
Configured around your peopleThe right routing, devices and user setup.
Support beyond installationA team to help as your business changes.
Built for the way you work
Every call has
a clear destination.
A hosted PBX runs the central phone system off site. Your team connects through compatible phones or applications, with routing that brings the right people into the conversation.
Smarter call routing
Ring groups, transfers, voicemail and business-hours rules designed around who should answer and what happens next.
Connected teams
Supported softphones and remote-user options for teams working between the office, branches and other locations.
Number migration planning
Checks with your selected provider for existing numbers, SIP services and transfer requirements before a changeover.
Network readiness
Connectivity, cabling, switches and equipment power considered together, so the phone system has the right foundation.
Handover & support
Practical guidance for your staff, documented call handling and an agreed route for future changes or faults.
Features and licensing depend on the selected platform. Your proposal identifies the included functions, compatible devices, recurring charges and provider responsibilities.
The right foundation
Great conversations
start with good design.
We plan more than the phones. Call quality depends on the network carrying your voice, and a successful migration needs clear decisions about numbers, routing and continuity.
- User count and peak simultaneous calls.
- Internet quality, wired connections and power availability.
- A tested plan for outages and after-hours calls.
From planning to first call
A considered move.
A confident handover.
We work closely with your team and service providers, agreeing the details before the new system becomes part of your working day.
Discover
Confirm users, sites, call demand, current numbers and existing service commitments.
Design
Agree the call flow, platform, phones, connectivity changes and support scope.
Deploy & test
Provision the system and test incoming calls, outgoing calls, transfers and fallback routes.
Handover & support
Show your team how to use the system and make future changes straightforward.
Looking ahead / AI automation
Ready for the
next conversation.
Explore AI receptionists and automated call handling as part of your wider communication plan. We assess platform compatibility, the tasks to automate and clear escalation to a person.
Useful answers
Before you
make the move.
A clear proposal should make the technical choices and ongoing commitment easy to understand.
Already have a system? Get supportCan I keep my existing business number?
We check transfer eligibility and requirements with the relevant provider before agreeing a migration date. Keep the existing service active until the transfer and incoming calls have been confirmed.
How much does hosted PBX cost?
Pricing is tailored to your user count, call capacity, handsets, platform and support needs. Setup work is separated from recurring platform, connectivity and calling charges in the proposal.
What happens if the internet or power goes down?
A continuity plan is agreed for your installation. Backup power, alternate connectivity or provider-level forwarding may form part of it, depending on what the selected equipment and providers support.
Can our team work across several locations?
Yes, where the chosen platform and connectivity support the setup. We assess the network, devices and call routing at each location so branch and remote users fit into the same plan.
Let’s talk
Bring your business
into the conversation.
Tell us about your team, locations and current phone system. We’ll recommend an approach that balances technical quality, ease of use and long-term value. Pricing is tailored to your needs.
Personal service. A solution tailored to your business.
Durban & KwaZulu-NatalDurban NorthUmhlangaWestvillePinetownAmanzimtotiBallito
